No question about it, a strong telemarketing team and an efficient call center can be a powerful tool for companies to reach out to potential clients, create a personalized customer experience and schedule meetings. However, having your own in-house telemarketing call center can often be difficult and expensive, especially for small to medium enterprises. The best solution for your growth is to have an external call center and benefit from a qualified team of telemarketers that possess extensive experience, high motivation and are performance driven. Let TELUP help you reach your highest potential today!
TELUP’s Call Center Services in Ottawa
TELUP’s team of expert telemarketing agents can take care of your prospection and generate lists of quality leads to optimize the time of your sales team
An essential part, and often the most time consuming one, is identifying and reaching out to potential customers and seeing if they would be interested in your products or services. TELUP’s strength resides in their capability to reach a large number of potential customers quickly and in a professional manner. By taking care of this first contact, we can determine which clients are interested, make a list of leads and let your sales team do what they do best. Whether it is for Business to Business (B2B) or Business to Consumer (B2C) sales, let TELUP optimize your outreach and nurture your sales growth with our telemarketing services.
Let us take care of the scheduling of appointments and their confirmation for you while you focus on your core competencies
Never miss an opportunity to sell your services thanks to TELUP’s scheduling of appointments. We will keep a regularly updated calendar of your upcoming meetings with clients and will confirm them a few days prior to make sure you will not waste any of your sales team’s valuable time. Outsourcing your inbound call center services to TELUP is a perfect way to reduce downtime, optimize your operations and improve your planning!
Take your customer acquisition to the next level with our call center services
Taking care of the initial contact with your potential clients and developing their interest towards your products and services is what TELUP does best. We ensure continuous training of our call center agents so that they understand your company and are able to transmit its image and value proposition in a personalized and professional way. We guarantee your products and services are properly understood and marketed to clients during sales calls by selecting, assigning, training and supervising high-performance communication agents specialized in call center services. A turnkey solution to customer acquisition for your business, no matter your industry!
The advantages of working with TELUP
Take advantage of our competent call center agents to provide your clients with exceptional customer service
Have access to top-of-the-line telemarketing at an affordable price
Competent communication agents are the key to creating satisfied customer experiences: every interaction should be personalized, smooth and should end by a positive resolution. Exceptional customer service is the foundation of successful businesses and is a powerful tool to convert new clients into loyal long-term customers.
Each conversation with a customer shapes how they perceive your brand. Qualified agents who handle your incoming customer calls quickly and accurately are the key to increasing sales, building customer and brand loyalty.
When customers have questions about a product or a problem with a service, they want to speak to a knowledgeable representative of your business who can deliver results quickly and courteously. The focus of TELUP quality comprises measuring the average processing time, dropout rates, quality scores, and the KPIs specific to the customer. We offer ongoing training and up-to-date response scripts so that our agents can constantly improve your customer experience.
Most companies try to handle customer calls internally, but very few manage to meet the high expectations of today’s consumers. Outsourcing your call center operations to TELUP can help you avoid significant costs, will save you time and avoid the need for tedious and ongoing training for your telemarketing agents.
TELUP offers unprecedented customer service. Whether inbound contact is by phone, email, social media, website form, or live chat, customers expect to contact a live agent whenever they need you. Being responsive to each incoming request is essential to providing a level of customer service that your competitors envy.
Learn more about call center services in Ottawa
What is an Inbound Call Center?
An inbound call center is part of the customer service offered by a business dedicated to receiving and overseeing contacts and requests from customers. It is distinct from outbound services since the customers are the one initiating contact with the company. It is a crucial aspect of the customer experience and is essential in creating the trust and loyalty of customers. Some of the main services offered by inbound call centers are product or technical support, inquiries or upgrades and payments related needs: most of the contacts will come from already existing customers that have questions about your products or services or might be experiencing issues.
What is the difference between outbound and inbound call center services?
There are different strategies when it comes to call center services, but they can be categorized as being part of either inbound call center services and outbound call center services:
- Inbound call center services is when the potential buyer makes the initial move by calling you about a product or service he already has an interest in. They already are interested which greatly simplifies the sales process. However the challenge is to appropriately market your products to potential clients beforehand!
- Outbound call center services is the most popular choice, and is when the seller initiates the contact by calling potential clients. As one would assume, there is no point calling everyone: the challenge will be to segment your market and target the right one based on demographics.