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Understanding SOC 2 Type 2 Certification of Security Principles: Importance and Implications for Businesses

In January 2024, TELUP launched its certification program to meet the standards set by the American Institute of CPAs (AICPA), in order to comply with SOC2 Type II security requirements. You may be wondering what SOC2 is?

We’re delighted to clarify this question, because as a company committed to security, obtaining this certification is a crucial step in ensuring optimum protection for our customers.

The acronym SOC 2 stands for “Service Organization Control 2”, focusing on an organization’s non-financial controls over security, availability, processing integrity, confidentiality and privacy. SOC 2 Type 2 certification involves a third-party scrutiny over a period, often six months to a year, examining an organization’s systems, policies and operational procedures for data management and adherence to principled standards.

Created by the AICPA, SOC 2 Type 2 security certification is among the most recognized and advanced, offering an independent assessment of TELUP’s security control environment. It aims to ensure internal controls over how a company stores data and manages security processes to reduce risk.

Achieving SOC 2 Type 2 certification means that an organization has established processes with appropriate levels of control in its various departments. This includes procedures and tools for monitoring unusual system activities, authorized and unauthorized configuration changes, user access levels, and other internal controls (over 120 in total). By adopting a continuous security monitoring approach, organizations can better detect potential threats.

Unlike other compliance requirements that only require passing an audit, SOC 2 Type 2 certification requires specific, sustainable internal practices to ensure the security of customer data.



TELUP, a Canadian direct marketing agency and also an outsourced multilingual customer contact center, is distinguished by its reputation and pride in serving a diverse customer base. With a reach spanning North America and Europe, TELUP offers services tailored to a wide range of customers in different regions.

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