In January 2024, TELUP launched its certification program to meet the standards set by the American Institute of CPAs (AICPA), in order to comply with SOC2 Type II security requirements. You may be wondering what SOC2 is?
We’re delighted to clarify this question, because as a company committed to security, obtaining this certification is a crucial step in ensuring optimum protection for our customers.
The acronym SOC 2 stands for “Service Organization Control 2”, focusing on an organization’s non-financial controls over security, availability, processing integrity, confidentiality and privacy. SOC 2 Type 2 certification involves a third-party scrutiny over a period, often six months to a year, examining an organization’s systems, policies and operational procedures for data management and adherence to principled standards.
Created by the AICPA, SOC 2 Type 2 security certification is among the most recognized and advanced, offering an independent assessment of TELUP’s security control environment. It aims to ensure internal controls over how a company stores data and manages security processes to reduce risk.
Achieving SOC 2 Type 2 certification means that an organization has established processes with appropriate levels of control in its various departments. This includes procedures and tools for monitoring unusual system activities, authorized and unauthorized configuration changes, user access levels, and other internal controls (over 120 in total). By adopting a continuous security monitoring approach, organizations can better detect potential threats.
Unlike other compliance requirements that only require passing an audit, SOC 2 Type 2 certification requires specific, sustainable internal practices to ensure the security of customer data.
TELUP specializes in Business Process Outsourcing (BPO) and telemarketing services. We help our customers to increase operational efficiency and improve customer engagement by handling functions such as customer relationship management, technical support, and direct marketing campaigns. By combining BPO expertise with innovative telemarketing strategies, TELUP delivers tailored solutions that drive growth and maximise ROI for our business partners.
