{"id":9440,"date":"2022-03-09T17:01:58","date_gmt":"2022-03-09T22:01:58","guid":{"rendered":"https:\/\/www.telup.com\/conditions-contractuelles"},"modified":"2024-11-19T07:01:15","modified_gmt":"2024-11-19T12:01:15","slug":"contractual-terms","status":"publish","type":"page","link":"https:\/\/www.telup.com\/en\/contractual-terms","title":{"rendered":"Contractual terms"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; disable_element=&#8221;yes&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Notice: as stated on each of our estimates and proposals.<\/h2>\n<p>TELUP INC. (hereinafter referred to as TELUP), is a company incorporated in Canada, located at 760 Chemin Marie-Le Ber, Montreal, QC, H3E 1W6, Canada. TELUP is the owner and administrator of the <a href=\"https:\/\/www.telup.com\/en\">www.telup.com<\/a> website.<\/p>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p class=\"p1\">WHEN YOU DO BUSINESS WITH PUBLI WEB MEDIA, THERE ARE THE CONDITIONS OF EACH OF THE ESTIMATES WE DEPOSIT. WHEN YOU ACCEPT ONE OF OUR ESTIMATES, THIS ESTIMATION BECOMES THEREFORE A CONTRACT BETWEEN THE PARTIES UNDER THE CONDITIONS LISTED BELOW WHICH WILL BE LAWFUL.<\/p>\n<h3 class=\"p1\">Limitation of Liability<\/h3>\n<p class=\"p1\">TELUP cannot be held responsible for the cost of purchasing substitute goods or services, personal or property damage, loss of profits, interruption of operations or any other special damage arising directly or indirectly from non-Compliance with the performance of the Services or any breach of this Agreement or any other source of liability. Furthermore, TELUP disclaims any liability, loss or damage arising out of or in connection with any product, device, software or program developed by the use of the Services or the Deliverables of TELUP. The total liability of TELUP to the Client may not exceed the total amount paid by the Client for each Statement of Work hereunder.<\/p>\n<p class=\"p1\">IN NO EVENT SHALL THE PARTIES BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, BUT NOT LIMITED TO ANY WARRANTY, CONTRACT, MISCONDUCT OR NEGLIGENCE OR LIABILITY WITHOUT WRONG OR OTHERWISE, NOTWITHSTANDING THE FACT THAT ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.<\/p>\n<p class=\"p1\">No remedy of any kind in connection with this Agreement may be brought by either party within a period of more than one (1) year from the date on which the cause of action arose, Except for an appeal for non-payment, which may be brought at any time, subject to the law.<\/p>\n<h3 class=\"p1\">Arbitration<\/h3>\n<p class=\"p1\">The parties agree to use best efforts to promptly terminate any and all disputes, controversies, claims or other disputes arising out of this Agreement. To this end, they agree that the representatives of each party, who have the authority to end the dispute, will discuss and negotiate in good faith and considering the interests of each party within fifteen (15) days of a written request to achieve a fair and equitable solution for each of the parties. Should the parties fail to agree within thirty (30) days of the meeting of the representatives of each party, as provided above (or as long as the parties agree), the dispute shall be settled exclusively by arbitration of the exclusion of ordinary courts, according to the laws of the Province of Quebec. Unless the parties decide on the appointment of a sole arbitrator, each party shall appoint one arbitrator and these two arbitrators shall jointly appoint the third arbitrator to act as chairman of the arbitral tribunal, all in accordance with the rules of the Mediation and arbitration of the province of Quebec. Notwithstanding the foregoing, the parties may apply to any court having jurisdiction in order to obtain a temporary restraining order, interim injunction or any other remedy of a conservatory nature, as necessary, without violating this arbitration clause , Or infringe the powers of the arbitrators.<\/p>\n<h3 class=\"p1\">Exclusion of Warranties<\/h3>\n<p class=\"p1\">PUBLI WEB MEDIA WARRANTS THAT THE SERVICES PROVIDED FOR IN THIS AGREEMENT WILL BE PERFORMED PROFESSIONALLY AND EFFECTIVELY, IN ACCORDANCE WITH THE QUALITY OF THE SERVICES GRANTED BY THE ABOVE COMPANY NAMED FOR ANY CUSTOMER IN A SIMILAR CONTEXT. PUBLI WEB MEDIA DOES NOT WARRANT THAT THE SERVICES OR PRODUCTS ARE FREE OF ERRORS AND THAT THE ERRORS OF THESE SERVICES OR PRODUCTS WILL ALWAYS BE RECTIFIABLE, THAT THESE SERVICES OR PRODUCTS WILL BE COMPATIBLE WITH THE COMPUTER PROGRAMS AND EQUIPMENT USED OR DEMONSTRATED BY THE CUSTOMER OR THAT THEY WILL BE ABLE TO IDENTIFY ALL KNOWN VIRUSES. EXCEPT AS PROVIDED HEREIN, THE SERVICES, PRODUCTS, MEDIA AND RELATED DOCUMENTATION ARE PROVIDED \u201cAS IS\u201d, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF COMMERCIALITY AND FITNESS FOR A PARTICULAR PURPOSE. PUBLI WEB MEDIA SHALL NOT BE LIABLE FOR ANY DAMAGES SUCH AS LOSS OF PROFITS OR REVENUE ARISING OUT OF THE IMPOSSIBILITY OF USING THE DELIVERABLES PROVIDED FOR IN THIS AGREEMENT.<\/p>\n<p class=\"p1\">For any warranty claims, any deficiencies with respect to the Services or Products must be reported in writing to TELUP within thirty (30) days of the performance of such Services or Products. The Customer shall not under any circumstances make any modification to the Products except as specifically provided in the documentation provided by PUBLI WEB MEDIA or authorized in writing by TELUP. Any unauthorized modification to the Products automatically results in the termination of any applicable warranty described herein. AT THE ONLY DISCRETION OF PUBLI WEB MEDIA, THE CUSTOMER WILL OBTAIN THE REQUIRED REPAIRS, OR AN AMOUNT CALCULATED TO PRO RATA OF THE FEES ALLOCATED FOR THEM. IN NO EVENT SHALL PUBLI WEB MEDIA BE LIABLE TO ANY AMOUNT EXCEEDING THE FEES PAID BY THE CLIENT FOR THESE SERVICES OR PRODUCTS UNDER THE TERMS OF THIS AGREEMENT.<\/p>\n<h3 class=\"p1\">Commitment of the Parties<\/h3>\n<p class=\"p1\">TELUP will provide the Client with professional services (\u201cServices\u201d) as described in the Statement of Work, as set out in Appendix A, in accordance with the terms of this Agreement. Such Statement of Work may be amended or varied by an additional contract in writing duly signed by the Parties and annexed to this Convention as an integral part thereof.<\/p>\n<p class=\"p1\">TELUP agrees to provide any resources and use any employee or consultant that it deems necessary in the performance of the Services as provided in the Statement of Work. The manner and means used by PUBLI WEB MEDIA to perform such Services desired by the Client are at the sole discretion and under the control of TELUP. PUBLI WEB MEDIA will use commercially reasonable means to meet deadlines and deadlines for the performance of the Services, as set out in the Statement of Work.<\/p>\n<p class=\"p1\">The Client agrees to provide PUBLI WEB MEDIA with any information, material and technology held or controlled by the Client that PUBLI WEB MEDIA reasonably requires in the performance of the Services and \/ or the preparation of the Products. Customer grants to TELUP a non-exclusive, royalty-free and worldwide licence to use the Client\u2019s technology, as well as any intellectual property rights protecting the Client\u2019s technology, solely for the performance of said Services and to develop or prepare such Products during the term of this Agreement. The Customer agrees to retain all necessary ownership rights in and for its own technology and TELUP agrees not to obtain or claim any right of ownership or enjoyment whatsoever in the rights of the Customer, With the exception of the licences described above. The Customer agrees to obtain for PUBLI WEB MEDIA the right to use any information from any third party, material, technology and intellectual property rights mentioned above that PUBLI WEB MEDIA reasonably requires in order to perform the Services and deliverables.<\/p>\n<p class=\"p1\">The parties to this Agreement agree to cooperate in good faith in the execution of the Services on time and in a professional manner. The Client understands and accepts that the execution of the Services of TELUP may depend on the execution of certain tasks of the Customer or the respect of this one with respect to the anticipated delays; As a result, the schedule for the performance of the Services or any portion thereof may require adjustments or modifications in the event that any time or task of the Customer is changed or modified and not completed as anticipated. TELUP cannot be held responsible in any way for delays in the performance of the Services or any part thereof for a delay due to failure of the Customer to complete on time any task in accordance with its schedule .<\/p>\n<h3 class=\"p1\">Term and Termination<\/h3>\n<p class=\"p1\">The Agreement shall come into force on the date hereof indicated and, unless terminated or terminated in accordance with the terms hereof, shall remain in force unless the parties mutually agree to terminate it. If either Party fails under this Convention, the other Party may terminate the Agreement if, within thirty (30) days of receipt of a written notice to the defaulting Party , The latter has remedied the alleged faults, the Contract shall then be deemed to be terminated at the expiry of the said thirty (30) day period. Notwithstanding the foregoing, the period for remedying the failure to pay the service charges and expenses hereunder shall be ten (10) days from receipt of written notice by the defaulting Party.<\/p>\n<h3 class=\"p1\">Force Majeure<\/h3>\n<p class=\"p1\">TELUP cannot be considered in default in the performance of its obligations when such performance is delayed, withheld or prevented due to force majeure. Force majeure is any cause not dependent on the will of the parties to the present, which they could not reasonably have foreseen and against which they could not protect themselves. Force majeure includes, but is not limited to, any unforeseeable event, strike, partial or complete stoppage of work, lockouts, fire, riot, intervention by civil or military authorities, compliance with regulations or orders of any governmental authorities and War (whether declared or not).<\/p>\n<h3 class=\"p1\">Independence of clauses<\/h3>\n<p class=\"p1\">Any decision of a tribunal to the effect that any provision of this Convention is null and void shall not affect the validity or enforceability of the other provisions of this Convention.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h2&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Notice: as mentioned on each of our estimates and proposals.&#8221; text_direction=&#8221;default&#8221;][\/split_line_heading][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2 style=\"text-align: center;\">SERVICE AGREEMENT<\/h2>\n<p><strong>BETWEEN:<\/strong><\/p>\n<p>TELUP INC., a legal entity governed by company laws, with its registered office at 503-760 Marie-Le Ber Rd, Montreal, (Quebec), H3E 1W6, Canada, acting and represented by its President, Erik Villeneuve, duly authorized to act for the purposes hereof, as he declares;<\/p>\n<p>(hereinafter referred to as &#8220;TELUP&#8221;)<\/p>\n<p><strong>AND:<\/strong><\/p>\n<p>Any Client who has accessed this page by clicking on the link <a href=\"https:\/\/www.telup.com\/en\/contractual-terms\" rel=\"noopener\">https:\/\/www.telup.com\/en\/contractual-terms<\/a> appearing on each of our estimates and\/or proposals after the Client has opened said estimate and\/or proposal, (herein and hereafter referred to as &#8220;the Client&#8221;).<\/p>\n<p><strong>PREAMBLE<\/strong><\/p>\n<p><strong>WHEREAS TELUP<\/strong> operates in the business process outsourcing (BPO) and telemarketing services sector; (hereinafter referred to as &#8220;BPO&#8221;);<\/p>\n<p><strong>WHEREAS<\/strong> the Client wishes to receive certain BPO services that TELUP is able to provide, and the Client desires to retain TELUP\u2019s services for the provision of said services;<\/p>\n<p><strong>WHEREAS<\/strong> the Parties agree to fully cooperate with each other to ensure the successful execution of the Services, including in decision-making and the preparation of documents in a manner appropriate to achieve the objectives of this Agreement. The Parties acknowledge that the success of the implementation of the Services depends, among other things, on their willingness to effectively and timely cooperate with each other.<\/p>\n<p><strong>WHEREAS<\/strong> it is in the interest of the Parties to formalize the terms and conditions applicable to the provision of such services.<\/p>\n<p><strong>THEREFORE, THE PARTIES AGREE AS FOLLOWS:<\/strong><\/p>\n<p><strong>TELUP\u2019S COMMITMENT<\/strong><\/p>\n<p>TELUP commits to providing the highest quality business process outsourcing (BPO) services to our clients. Our commitment is based on the following principles:<\/p>\n<ol>\n<li>Quality and Excellence: TELUP is committed to delivering superior services that exceed our clients&#8217; expectations through rigorous processes, advanced technology, and professional expertise.<\/li>\n<li>Confidentiality and Security: TELUP guarantees the confidentiality and security of our clients&#8217; information. We implement strict security measures to protect sensitive data and comply with all data protection regulations.<\/li>\n<li>Transparency: TELUP is committed to maintaining transparent communication with our clients. We provide regular reports and updates on the performance and progress of projects while always being available to answer any questions or concerns.<\/li>\n<li>Customization of Services: TELUP understands that each client has unique needs. We tailor our services to meet the specific requirements of each client, offering customized solutions that optimize efficiency and productivity.<\/li>\n<li>Continuous Innovation: TELUP is committed to continuous innovation to improve our services. We invest in the latest technologies and training to offer cutting-edge solutions that add value to our clients.<\/li>\n<li>Respect and Ethics: TELUP operates under the highest standards of ethics and respect. We treat our clients with courtesy and consideration, honoring our commitments, and acting with integrity.<\/li>\n<li>Customer Satisfaction: Client satisfaction is our top priority. We make every effort to meet our clients&#8217; expectations and quickly resolve any issues to ensure an exceptional customer experience.<\/li>\n<li>Environmental and Social Commitment: TELUP recognizes the importance of social and environmental responsibility. We are committed to sustainable practices and supporting community initiatives that positively contribute to society and the environment.<\/li>\n<li>Prospect Lists: Although the &#8220;Presentation&#8221; section of this Service Agreement mentions &#8220;Free access to a list of 500 newly identified prospects to effectively target your audience,&#8221; it is important to clarify that TELUP does not engage in the sale of prospect lists. TELUP specializes only in telemarketing and customer service. Therefore, the responsibility for providing a prospect list lies entirely with the client. TELUP offers these lists as a courtesy, but their provision remains under the exclusive responsibility of the client.<\/li>\n<\/ol>\n<p><strong>COMPLIANCE WITH QUEBEC LAW 25 AND LNNTE<\/strong><br \/>\nTELUP commits to complying with the provisions of Law 25 and the LNNTE at all times during its telemarketing activities and communication with consumers.<\/p>\n<p>TELUP will ensure that all personal data collected, used, or disclosed as part of its activities is handled in accordance with the principles established by Law 25, including but not limited to consent, data collection limitations, accuracy, transparency, security, and confidentiality.<\/p>\n<p>TELUP will implement effective procedures to ensure that all phone numbers collected and used in its telemarketing campaigns are verified against the LNNTE before any contact is made. Numbers listed on this list must not be contacted for commercial purposes, unless explicit consent has been obtained.<\/p>\n<p>TELUP commits to keeping up with legislative and regulatory developments concerning personal data protection and telemarketing to ensure continuous updates to its practices in accordance with Law 25 and the LNNTE.<\/p>\n<p><strong>MUTUAL CONFIDENTIALITY<\/strong><br \/>\nEach party agrees to keep confidential the negotiations and the contract contemplated hereunder, including all correspondence, documents, discussions, and communications with third parties, as well as all confidential information provided during the negotiations and\/or the execution of the contract. Without limiting the scope of the foregoing, each party and their advisors agree that information used by the parties and all operations surrounding their relationship will remain strictly confidential, and all proprietary information obtained by one of the parties or their advisors will remain confidential and the property of the issuing party.<\/p>\n<p><strong>NON-SOLICITATION<\/strong><br \/>\nThe Parties agree, for a period of twenty-four (24) months from the cessation of Services to the Client, not to directly or indirectly solicit, personally or through any intermediary, any person employed by, subcontracted by, or otherwise providing services on behalf of a Party, nor induce any such person to leave their employment with the other Party or terminate any business relationship with that Party.<\/p>\n<p>Any violation of the non-solicitation commitments set forth in this paragraph will result in a fixed penalty of $15,000 CAD per violation, representing a compensatory measure for the potential harm incurred, while avoiding excessively punitive sanctions. This penalty aims to promote compliance with this clause while ensuring fairness between the Parties.<\/p>\n<p><strong>CLIENT COMMITMENT<\/strong><br \/>\nThe initial period of this service agreement is as set out in each of our estimates and\/or proposals. Upon expiration, it will automatically renew for the same period unless a non-renewal notice is sent by you at least five (5) days before the scheduled renewal date. The non-renewal notice must be sent to the following address: ventes@telup.com. In the absence of such notice, the terms and conditions of this agreement will continue to apply.<\/p>\n<p><strong>BILLING AND PAYMENT TERMS<\/strong><br \/>\nThe client agrees to complete the payment information form for credit card payments and authorizes TELUP to charge the contractual monthly amounts before the services are rendered.<\/p>\n<p><strong>INTEREST<\/strong><br \/>\nInterest will be calculated at a monthly rate of 2% (24% annually) on any unpaid amount and will be added to the next invoice. Our invoices are payable upon receipt by credit card.<\/p>\n<p><strong>TAXES<\/strong><br \/>\nThe Canadian Goods and Services Tax (GST) of 5% on the sale price, as well as the Quebec Sales Tax (QST) of 9.975% (calculated on the sale price excluding GST), are not included in this proposal.<\/p>\n<p><strong>APPLICABLE LAWS<\/strong><br \/>\nThis agreement is governed by the laws of Quebec, and any dispute arising from this agreement will be submitted to the courts of Quebec, district of Montreal.<\/p>\n<p><strong>LANGUAGE<\/strong><br \/>\nThe parties have requested that this proposal be drafted exclusively in English. \/ Les parties ont demand\u00e9 que cette proposition soit r\u00e9dig\u00e9e exclusivement en anglais.<\/p>\n<p><strong>Electronic Signature of the Parties<\/strong><\/p>\n<p>In confirmation of the above, the parties acknowledge that they have read and understood the service agreement and have electronically accepted it by clicking the &#8220;Accept&#8221; button appearing on each of our estimates and\/or proposals.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; 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