{"id":14221,"date":"2024-06-19T11:11:31","date_gmt":"2024-06-19T15:11:31","guid":{"rendered":"https:\/\/www.telup.com\/?page_id=14221"},"modified":"2024-12-04T19:36:00","modified_gmt":"2024-12-05T00:36:00","slug":"workplace-policy","status":"publish","type":"page","link":"https:\/\/www.telup.com\/en\/workplace-policy","title":{"rendered":"Workplace policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Objective<\/strong><br \/>\nThe purpose of this policy is to set out the expectations, responsibilities and standards of conduct for all TELUP employees. It is designed to ensure a safe, respectful and productive working environment.<\/p>\n<p><strong>Scope<\/strong><br \/>\nThis policy applies to all TELUP employees, including full-time, part-time, contract and intern employees.<\/p>\n<h3>Standards of conduct<\/h3>\n<h4>Punctuality and attendance:<\/h4>\n<ol>\n<li>Employees are expected to arrive on time and to respect established working hours.<\/li>\n<li>Any absence must be reported in advance to a direct supervisor.<\/li>\n<\/ol>\n<h4>Safety in the workplace:<\/h4>\n<ol>\n<li>Follow all safety instructions and use the required personal protective equipment (PPE).<\/li>\n<li>Immediately report any incident or dangerous working condition.<\/li>\n<\/ol>\n<h4>Respect and behaviour:<\/h4>\n<ol>\n<li>Treat all colleagues, customers and visitors with respect and courtesy.<\/li>\n<li>Any form of discrimination, harassment or intimidation is strictly prohibited.<\/li>\n<\/ol>\n<h4>Confidentiality and data protection:<\/h4>\n<ol>\n<li>Respect the confidentiality of company and customer information.<\/li>\n<li>Follow IT security protocols to protect sensitive data.<\/li>\n<\/ol>\n<h4>Use of company resources:<\/h4>\n<ol>\n<li>Use company equipment and resources responsibly and for business purposes only.<\/li>\n<li>Report any equipment faults or maintenance requirements.<\/li>\n<\/ol>\n<h4>Professional appearance:<\/h4>\n<ol>\n<li>Respect the company dress code, which must reflect a professional image.<\/li>\n<li>Maintaining a clean and tidy working environment.<\/li>\n<\/ol>\n<h4>Employee responsibilities:<\/h4>\n<ol>\n<li><strong>Compliance<\/strong>: Employees must comply with all company policies and procedures.<\/li>\n<li><strong>Communication<\/strong>: Encourage open and honest communication with superiors and colleagues.<\/li>\n<li><strong>Training<\/strong>: Attend training sessions and mandatory meetings organised by the company.<\/li>\n<\/ol>\n<h4>Employer&#8217;s responsibilities:<\/h4>\n<ol>\n<li><strong>Training and development<\/strong>: Provide ongoing training opportunities for employees&#8217; professional development.<\/li>\n<li><strong>Safety and well-being<\/strong>: Ensuring a safe working environment and supporting employee well-being.<\/li>\n<li><strong>Equity<\/strong>: Treat all employees fairly and with respect.<\/li>\n<\/ol>\n<p><strong>Disciplinary measures<\/strong><br \/>\nAny breach of this policy may result in disciplinary action, ranging from a verbal warning to dismissal, depending on the seriousness of the offence.<\/p>\n<p><strong>Revision of the Policy<\/strong><br \/>\nThis policy will be reviewed periodically to ensure that it remains relevant and effective. Employees will be informed of any changes made.<\/p>\n<p><strong>Contact<\/strong><br \/>\nFor any questions or clarifications regarding this policy, please contact the Human Resources Department.<\/p>\n<p>This policy has been approved by TELUP&#8217;s management and is effective as of July 1, 2024.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":17476,"parent":0,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-14221","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Workplace policy | TELUP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telup.com\/en\/workplace-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workplace policy | TELUP\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243;...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.telup.com\/en\/workplace-policy\" \/>\n<meta property=\"og:site_name\" content=\"TELUP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TelupCanada\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-05T00:36:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.telup.com\/wp-content\/uploads\/2024\/12\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TelupCanada\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy\",\"url\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy\",\"name\":\"Workplace policy | TELUP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.telup.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png\",\"datePublished\":\"2024-06-19T15:11:31+00:00\",\"dateModified\":\"2024-12-05T00:36:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy#primaryimage\",\"url\":\"https:\\\/\\\/www.telup.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png\",\"contentUrl\":\"https:\\\/\\\/www.telup.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png\",\"width\":1200,\"height\":630,\"caption\":\"Optimize Your Customer Relationships by Choosing High-Quality Outsourced Omnichannel CX Solutions and Outsourced Customer Service by TELUP\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en\\\/workplace-policy#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.telup.com\\\/en\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Workplace policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#website\",\"url\":\"https:\\\/\\\/www.telup.com\\\/en\",\"name\":\"TELUP\",\"description\":\"Telemarketing on a human scale\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.telup.com\\\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#organization\",\"name\":\"TELUP\",\"url\":\"https:\\\/\\\/www.telup.com\\\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"TELUP\"},\"image\":{\"@id\":\"https:\\\/\\\/www.telup.com\\\/en#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/TelupCanada\",\"https:\\\/\\\/x.com\\\/TelupCanada\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/telup-canada\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Workplace policy | TELUP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.telup.com\/en\/workplace-policy","og_locale":"en_US","og_type":"article","og_title":"Workplace policy | TELUP","og_description":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243;...","og_url":"https:\/\/www.telup.com\/en\/workplace-policy","og_site_name":"TELUP","article_publisher":"https:\/\/www.facebook.com\/TelupCanada","article_modified_time":"2024-12-05T00:36:00+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.telup.com\/wp-content\/uploads\/2024\/12\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@TelupCanada","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.telup.com\/en\/workplace-policy","url":"https:\/\/www.telup.com\/en\/workplace-policy","name":"Workplace policy | TELUP","isPartOf":{"@id":"https:\/\/www.telup.com\/en#website"},"primaryImageOfPage":{"@id":"https:\/\/www.telup.com\/en\/workplace-policy#primaryimage"},"image":{"@id":"https:\/\/www.telup.com\/en\/workplace-policy#primaryimage"},"thumbnailUrl":"https:\/\/www.telup.com\/wp-content\/uploads\/2024\/12\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png","datePublished":"2024-06-19T15:11:31+00:00","dateModified":"2024-12-05T00:36:00+00:00","breadcrumb":{"@id":"https:\/\/www.telup.com\/en\/workplace-policy#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.telup.com\/en\/workplace-policy"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.telup.com\/en\/workplace-policy#primaryimage","url":"https:\/\/www.telup.com\/wp-content\/uploads\/2024\/12\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png","contentUrl":"https:\/\/www.telup.com\/wp-content\/uploads\/2024\/12\/Omnichannel-CX-Solutions-Outsourced-Customer-Service-by-TELUP.png","width":1200,"height":630,"caption":"Optimize Your Customer Relationships by Choosing High-Quality Outsourced Omnichannel CX Solutions and Outsourced Customer Service by TELUP"},{"@type":"BreadcrumbList","@id":"https:\/\/www.telup.com\/en\/workplace-policy#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.telup.com\/en"},{"@type":"ListItem","position":2,"name":"Workplace policy"}]},{"@type":"WebSite","@id":"https:\/\/www.telup.com\/en#website","url":"https:\/\/www.telup.com\/en","name":"TELUP","description":"Telemarketing on a human scale","publisher":{"@id":"https:\/\/www.telup.com\/en#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.telup.com\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.telup.com\/en#organization","name":"TELUP","url":"https:\/\/www.telup.com\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.telup.com\/en#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"TELUP"},"image":{"@id":"https:\/\/www.telup.com\/en#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TelupCanada","https:\/\/x.com\/TelupCanada","https:\/\/www.linkedin.com\/company\/telup-canada\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/pages\/14221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/comments?post=14221"}],"version-history":[{"count":0,"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/pages\/14221\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/media\/17476"}],"wp:attachment":[{"href":"https:\/\/www.telup.com\/en\/wp-json\/wp\/v2\/media?parent=14221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}